• Always look after your heel and make sure you have the top piece repaired before you wear into the leather stacked portion. Depending on how you wear your shoes, this may be every 6 months.
• Regularly condition your shoes with a good quality leather conditioner/cream (available on our website). If you wear your shoes approximately three days a week this should be every 2-3 weeks. This keeps the leather supple and prevents it from drying out and cracking. It can also help weather-proof your shoes. The most important areas to be aware of are at the toe of the shoe and towards your metatarsals where the most pressure will be during wear but overall conditioning is beneficial.
• If your shoes ever become wet, let them dry out naturally and completely (usually between 24-48 hours unless completely drenched). Only once they are completely dry should you recondition them to make sure you are not trapping moisture inside the shoe and creating a mould-issue.
• Always have your topy repaired (if applied) or leather/rubber sole replaced before you wear through it or it becomes smooth. This might be every 6-12 months again depending on how often they are worn and on what surfaces.
• Alternate the wear of your shoes so that you allow the leather insole and upper to breathe. Using a shoe tree has a similar purpose. If you find that you sweat regularly or have a hot foot you might consider putting a sweat absorbing powder in your shoes after wear.
• Use a shoe horn to put on your shoes to avoid damaging the back of the shoe.
• Have your heel lining replaced if you notice that you are wearing through the leather (common with regular wear and hot feet).

Firstly, don’t worry, we should be able to repair them. Simply stop wearing them; the earlier in the wear cycle we get them in to be fixed the better. Keep them out of wet weather and bring them in or take some pictures and send them to us so we can run you through the options for repair. In future however it is best to keep an eye on the soles of your shoes and have them repaired before it gets to the hole stage.

If you need to post your footwear to us for repair please include a return satchel and send it to: Wootten Shed 1, 20 Elizabeth Street Delacombe VIC 3356

All of our shoes are made of high quality full grain leathers. They are designed to be worn. Ideally they don’t get sopping wet, but we are based in Melbourne so we know that sometimes you just can’t avoid some rain and the odd puddle.

The key is to not continually wear your shoes wet and try not to get them wet where possible! Wipe off any wet drops as soon as you see them. Take them off and let them dry at their own pace, don’t put them in front of the heater or in the dryer this will cause the leather to dry out and become brittle and potentially crack. It may also shrink them slightly.

After they have dried naturally (between 12-48 hours on average) apply a polish or nourishing cream to restore the shine and moisture into the leather. Never apply the polish or cream onto the shoe whilst it is still wet otherwise you will trap the water in the leather and it may become mouldy and crack the leather insole and upper.

To care for your Felt Hat, we recommend the following:

• Remove loose soil with a soft brush. Always brush your hat anti-clockwise.
• If after brushing a soiled spot remains, slightly dampen a clean cloth and lightly clean. Finish with anti-clockwise action.
• Do not dry clean.
• Do not put your hat away when it is moist with perspiration or wet. Turn the sweatband out and allow the hat to dry slowly. Do not allow your hat to dry in direct sun as the hat will shrink (there is natural shrinkage in felt)
• When your hat is not being worn, do not rest the hat on the brim unless the brim is flat. We suggest standing it on the crown to help keep the brim in shape.
• Store hat out of direct sunlight and humidity.
• This hat can be treated with a silicon waterproofing spray.