This depends on the product you order.

• Ready To Wear (RTW) Original Jack or Original Gordon Boots We are able to accept exchanges if you contact us within 7 days of receipt of the goods. After 7 days, no returns or exchanges will be accepted. Original shipping charges and any duties and taxes you paid for your parcel are non-refundable. Please refer to "How Do I Make A Return" for more information below. Please note, we do not offer refunds so a returned item can be exchanged for another product or a store credit.

All boots should be test-driven on a rug or carpeting as we will not accept boots for exchange with worn/damaged soles. Exchanges that do not meet our policy will not be accepted and will be sent back to the customer at the customer's expense.

Items to be exchanged must be in their original unused box packaging in original condition or the exchange will not be accepted. The returned boots must be free from wear both inside and on the sole, stains, odour or any condition that would prevent the item from being sold as new. Postage costs for the return are borne by the customer. Wootten does not assume responsibility for reimbursement or compensation of returned packages that are lost in transit without proof of delivery to Wootten. Risk of loss and title for goods purchased from Wootten pass to you upon delivery of goods to the carrier. You are responsible for filing any claims with your carrier for any lost or damaged shipments. Use your preferred carrier at your own cost and return to the aforementioned address.

• Leathergoods If you have purchased an item that was in stock from our store, you have 7 days from receipt of the goods to get in touch with us to make your exchange. Return shipping costs are borne by the customer. The item must come back to us unused and unworn. We will check the condition of the goods upon their return. If we find the item is not in the same condition as it was when originally sent to the customer, the cost of returning the product to the customer will be borne by the customer. Please note, we do not offer refunds so a returned item can be exchanged for another product or a store credit.

Please note, personalised leathergoods (such as aprons with brass plaques) are unable to be exchanged/returned.

• Belts

Be careful to consult the fitting guide (https://woottengoods.com/belt-size/) before you purchase. As all of our belts are made-to-order (we actually don’t have any sized up stock sitting on a shelf waiting to be ordered) we don’t offer exchanges or refunds if the fitting is incorrect or if you change your mind. If you are unsure of how to use the fitting guide or would like assistance to help determine the size you need get in touch with us by phone or email, or in person, and we will help you through the process.

• Apparel

If you have purchased an item that was in stock from our store, you have 7 days from receipt of the goods to get in touch with us to make your exchange. The item must be unused and unworn. We will check the condition of the goods upon their return. If we find the item is not in the same condition as it was when originally sent to the customer, the cost of returning the product to the customer will be borne by the customer. Please note, we do not offer refunds so a returned item can be exchanged for another product or a store credit.

If you have purchased an item that was in stock from our store, you have 7 days from receipt of the goods to get in touch with us to make your exchange. The item must be unused and unworn. We will check the condition of the goods upon their return. We do not offer refunds so the item can be exchanged for another product. Please see our return policy above.

To complete your return, we require you to contact us via email within 7 days of receipt of your goods. Returns must be agreed upon with our customer service team prior to shipping to us via an email to workshop@wootten.com.au. Return postage costs are borne by the customer. Once we have confirmed the return, please send them to:

Wootten

Shed 1

20 Elizabeth Street

Delacombe VIC 3356

03 9510 6503

Please include a note in your exchange package with the following information:

• Your Name
• Email and Phone Number
• Original Order Number
• Specify Size Needed For Exchange or Alternative Product or Store Credit

Please allow up to 10 business days for your exchange to be processed once it’s received at our workshop. Wootten does not assume responsibility for reimbursement or compensation of returned packages that are lost in transit without proof of delivery to Wootten. Risk of loss and title for goods purchased from Wootten pass to you upon delivery of goods to the carrier. You are responsible for filing any claims with your carrier for any lost or damaged shipments. Use your preferred carrier at your own cost and return to the aforementioned address.

Boots Our Original Jack and Original Gordon boots are exchangeable, so don't stress! In the instance where we have stock, we will be able to send another size out on receipt of the returned pair. Please refer to our Returns Policy for more detail. If we don't have your size in stock and they need to be made up, we will contact you with the current timeframes for delivery on receipt of the returned pair.

Apparel Please refer to our Returns Policy. If we have something in stock we can send it out immediately upon receipt of the returned goods. If something needs to be made up we will contact you with a timeframe for delivery.

Belts Please note our belts are cut to size and as such we are not able to offer returns or exchanges on these items

If you wish to cancel your online order please try and do it immediately via phone (+61 3 9510 6503) or email (workshop@wootten.com.au) before we have any chance of already getting your order on the way. This is more pertinent for goods where we might have the stock on hand to send immediately, or on the same day as your order. Once an item has been sent or cut out, then the order is considered final and we can only offer an exchange. For made-to-order items, this applies once production has commenced (eg: cut out).

Please note that cancellation of online orders that have not been commenced can be refunded, but will be minus the Paypal fee that we are charged regardless or whether the order goes ahead or not.